Returns & Exchanges
Due to the perishable nature of our artisanal cheese and charcuterie boards, we are unable to accept physical returns once a shipment has left our facility. If your order arrives damaged or fails to meet our quality standards, please contact us within 48 hours for a replacement or store credit.
Inspect Your Board
Upon arrival, immediately unbox your board and inspect the ingredients and temperature to ensure everything is fresh and intact.
Document Issues
If there is any damage or a quality concern, take clear photos of the product and the shipping label within 2 days of delivery.
Contact Support
Email our concierge team at support@boarderie.com with your order number and the photos you captured to initiate a claim.
Resolution Process
Our team will review your request and issue a complimentary replacement or a full refund to your original payment method for any verified issues.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing